Modern vehicles are typically equipped with multimedia systems and connected services. Chrysler, Jeep, Dodge, and Ram vehicles feature the Uconnect® infotainment system, which offers various technology features, including audio controls and navigation. The Uconnect® system assists with navigation and provides valuable vehicle information and access to entertainment features. If this system doesn't function properly, it may need a reset or update. In this guide, we'll explain how to do a soft and hard reset and software update of your Uconnect® system. If you have any questions, please call us at (972) 316-4023.
Contact UsUnderstanding Uconnect®
The Uconnect® system provides various connected services and functions, either in-vehicle or via the auto brand mobile app. Uconnect® works with the following brands under the specific name:
- Dodge Connect
- Chrysler Connect
- Fiat Connect
- Jeep Connect
- Ram Connect
- Alfa Connect
Uconnect® includes the following key features:
- Bluetooth connectivity
- Apple CarPlay and Android Auto smartphone integration
- Navigation
- HD radio and SiriusXM satellite radio
- SiriusXM Guardian
- Amazon Alexa compatibility
- Wi-Fi connectivity
- Voice commands
- Performance Pages for select high-performance vehicles
- Hands-free calling and voice text reply
- Virtual assistance
- Available Uconnect® Access app
Many Uconnect® services are included with a limited trial period, while others offer longer trial periods. After the trial period, you'll pay a monthly or annual fee. These packages include the following:
- Safety and Security Package with a 10-year trial
- Vehicle Performance Package with a five-year trial
Included trial plans include the following:
- Assistance Package
- Connected Navigation Package
- Assistance and Navigation Package
- 4G LTE Wi-Fi Hot Spot
- Off-Road Pages
You can enroll in the Uconnect® plans at the dealership, through the call center, or via the in-vehicle enrollment system.
Before You Reset: Precautions and Preparations
Before performing a DIY reset of your Uconnect® system, carefully read the owner's manual for guidance. The system uses advanced software technology, and if you make a mistake, you can erase contacts, lose smartphone pairings, or reset the system to factory settings. Your owner's manual provides detailed instructions for resetting Uconnect® or upgrading the software.
How To Perform a Soft Reset of Uconnect®
A soft Uconnect® reset will generally resolve small or simple issues without wiping your personalized settings. Follow these steps for a Uconnect® 8.4 version soft reset:
- Start your vehicle and put it in Run mode.
- Press and hold the volume button and tuner knob at the same time for about 10 to 20 seconds.
- Depending on the auto brand, the display screen will flash the logo and then go dark.
- When the system re-displays your brand's logo, the Uconnect® system is reset and ready to go.
How To Perform a Hard Reset of Uconnect®
Although a Uconnect® hard reset resolves major system issues, it wipes your contacts and personalized settings and restores the system to factory settings. If you don't want to perform this task, seek professional help from our experts at Huffines Chrysler Jeep Dodge Ram (CJDR) Lewisville.
To perform a Uconnect® 8.4 version hard reset, follow these steps:
- Press and hold the temperature up and down buttons for about 5 seconds.
- When a menu with options appears, choose the one that says reset to factory settings.
- Wait about 30 seconds for the system to reboot.
After the reboot, you must add your contacts, app settings, and other personalized information to return the Uconnect® 8.4 version to your preferences.
Troubleshooting Common Uconnect® Issues Without Resetting
You can resolve some Uconnect® issues without the soft or hard reset process. The GPS signal may be blocked if the navigation isn't working properly. Try moving the vehicle to an open-sky location. For other issues, such as a black screen, check the fuses or have a service technician inspect the unit for faulty wiring. If you're having problems with your smartphone connectivity, try a software update.
Uconnect® Software Update: Enhancing Your System's Performance
Similar to your computer, smartphone, or mobile device, updating your Uconnect® software will promote optimal performance. The easiest way to do this is to bring your vehicle to our service center so that one of our technicians can update the software. If you decide to do it yourself, you'll need a Wi-Fi-enabled laptop computer, your Uconnect® unit, and an empty USB device.
Follow these steps to perform an update:
- Check with Uconnect.com to see if an update is available.
- If so, enter your 17-digit vehicle identification number.
- Plug the USB thumb drive into the computer.
- Download the software update app or download the file directly to the thumb drive.
- Extract the file to your USB drive.
- Remove the USB drive from your computer.
- Plug it into the Uconnect® unit.
- Start your vehicle and look for the Update Now message on the display screen.
- The system will display the update process.
- Keep the vehicle running during the entire update process.
- Confirm that the software update numbers match; if so, press no. If they don't match, press yes to restart the update process.
- Once confirmed, the Uconnect® software system has been updated.
- Remove the USB drive and turn off the vehicle's ignition.
Expert Tips for Maintaining Your Uconnect® System Post-Reset
Monitor software updates to help maintain your Uconnect® system. Depending on your connected services, some software updates are done over the air using a cellular network. When you bring your vehicle in for regular servicing, you can ask the technicians to inspect the Uconnect® unit. If there's an issue, they'll fix it before doing a hard restart.
What To Do If Resetting Doesn't Work: Seeking Professional Help
Bring it to a professional if your Uconnect® won't reset or your Dodge, Jeep, Chrysler, or Ram Uconnect® doesn't work. When you keep trying to reset or update the system, and it still doesn't work, there may be an issue with the unit or the vehicle that needs repair by a professional technician.
Do You Need Help Resetting Your Uconnect® System?
Resetting your Uconnect® system is fairly straightforward when you use this guide. If you're unsure of the process, we can help you. Our Huffines CJDR Lewisville in Texas team has in-depth knowledge of the Uconnect® software. We can reset the system, perform software updates for connected services, and provide all your automotive needs. Contact us with any questions about software and connectivity issues or information. You can also schedule services for your Chrysler, Jeep, Dodge, or Ram vehicle.
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